Privacy Policy

Organically Clean Utah ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. By using our website or booking a service, you agree to this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number
• Service address: street address, city, state, ZIP code
• Home details: square footage, number of bedrooms and bathrooms
• Payment information: processed securely through our payment provider — we do not store card numbers
• Communications: messages you send us via form, email, or text

We may also collect limited technical data automatically (such as browser type and pages visited) through standard analytics tools to improve our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your cleaning appointments
• Send appointment reminders and follow-up communications
• Process payments and send invoices
• Respond to your questions and support requests
• Send promotional offers or service updates (you can opt out at any time)
• Improve our website and services

3. SMS / Text Message Communications

By providing your phone number and opting in during the booking process, you consent to receive SMS/text messages from Organically Clean Utah. These messages may include:

• Booking confirmations and appointment reminders
• Follow-ups after your cleaning
• Occasional promotional offers (infrequent)

Message and data rates may apply. Message frequency varies. To opt out at any time, reply STOP to any text message. For help, reply HELP or contact us directly.

We do not sell or share your phone number with third parties for their own marketing purposes.

4. Third-Party Services

We use trusted third-party services to operate our business. These services may receive limited information necessary to perform their function:

• Housecall Pro — scheduling, job management, customer records, and invoicing
• Google — address autocomplete via the Google Places API; website analytics
• Vercel — website hosting and serverless functions
• Payment processors — secure payment handling (we do not store payment card data)

These services have their own privacy policies and we encourage you to review them. We do not sell your personal information to any third party.

5. Data Retention

We retain customer records as long as needed to provide services and comply with legal obligations. If you'd like your information removed from our systems, contact us and we'll honor your request where feasible and legally permitted.

6. Security

We take reasonable steps to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take it seriously.

7. Children's Privacy

Our services are not directed to children under 13 and we do not knowingly collect personal information from children. If you believe we've inadvertently collected such information, please contact us to have it removed.

8. Your Choices

• Opt out of texts: Reply STOP to any SMS from us
• Opt out of emails: Use the unsubscribe link in any marketing email
• Request data deletion: Contact us directly and we will process your request
• Update your info: Reach out and we'll correct any inaccurate information

9. Changes to This Policy

We may update this policy from time to time. We'll post the updated version at organicallycleanutah.com/privacy with a revised date. Continued use of our services after changes are posted means you accept the updated policy.

10. Contact Us

Questions or concerns about this policy? Reach us at:

• Email: organicallycleanutah@gmail.com
• Website: organicallycleanutah.com/contact-us
• Location: Utah County & Salt Lake County, Utah