100% Delight Guarantee

We stand behind every clean with our 100% Delight Guarantee. If you or your gift recipient aren’t completely satisfied, we’ll make it right — because delivering delight with every visit is how we do business.

Give the gift of clean. Purchase an Organically Clean Utah gift certificate and make someone’s day with a fresh, healthy home.

The Gift of a Fresh Start

Our gift certificates are flexible — the recipient schedules their clean when it works best for them. Whether they want a one-time deep clean or regular maintenance, our service fits into their life. We use eco-friendly, non-toxic products to make sure the gift is safe for kids, pets, and the environment. It’s a thoughtful present that keeps on giving.

Cleaning Products & Equipment

Do I need to provide any cleaning supplies?
Nope — we bring everything needed for a top-to-bottom clean. Our professional, eco-friendly products are safe for wood, granite, tile, and most other surfaces.

Can you use my cleaning supplies?
For safety and consistency we generally use our own professional-grade, eco-friendly solutions and equipment.

If you prefer we use a homeowner’s vacuum, we can — but you’ll need to waive liability for any damage to that equipment.

Scheduling & Appointments

Do I have to be home when you clean?
No — many customers aren’t home during cleanings. Our team is licensed, bonded, and insured, and each technician completes a thorough background check.

How long does a cleaning take?
Times vary by home size and frequency: weekly visits are quicker; monthly or occasional visits take longer because they require more time to tackle buildup.

Will my appointment always be at the same time?
We keep your cleaning day consistent, but exact start times can vary based on routing. Typical windows:

• Standard Window (10:00 AM – 2:00 PM) — usual start window.

• First-Morning Guaranteed Window (8:30 – 9:30 AM) — available for an additional fee when offered.
  We record your preferences and aim to schedule accordingly.

Will I always have the same technician?
We strive for consistency. While the exact same technician can’t be guaranteed every visit, we:

• Track your preferred technician and prioritize matching when possible

• Offer higher consistency for weekly/biweekly clients

• Keep notes and photos to ensure consistent results

What if I need to reschedule?
Just call, text, or email us as soon as possible. You’ll get a reminder before the appointment so you can make changes if needed.

How often should I have my home cleaned?
Most happy customers choose every two weeks. We offer weekly, every-two-weeks, or every-four-weeks. For best results, many clients start with a deep-clean add-on for the first visit.

Preparing for Your Cleaning

How should I prepare?
A little tidying helps our team focus on cleaning, not clearing:

• Put away loose clutter (toys, mail, clothing)

• Put away valuables or tell us which areas to avoid

What’s Included

Routine Maintenance Clean — general dusting, surface cleaning, vacuuming, and mopping.
Deep Clean — includes everything in routine plus wet-washing baseboards, trim, doors, and a deeper kitchen and bathroom clean. (You can add on specialty services as needed.)

Safety & Security

Are my valuables safe?
Yes. Our technicians are trained, background-checked, and insured. If you have delicate or sentimental items, store them or tell us which areas to skip.

How do I know your team is trustworthy?
We hire for character and skill — background checks, drug screenings, and ongoing training are part of our process. We pay competitively and invest in benefits to attract and retain quality team members.

Are you licensed, bonded, and insured?
Yes — we’re fully licensed, bonded, and insured. Certificates of Insurance are available on request.

Payment

How does payment work?
We accept secure credit card payments. Your card may be pre-authorized prior to service; the actual charge is processed after the cleaning is completed. (Pre-authorizations are only temporary holds and are released according to your bank’s policies.)

Do I need to tip?
Tipping is never required but always appreciated for outstanding service. You’ll have the option to tip after the clean.

No Contracts, Just Great Service

No long-term contracts required — change or cancel your service anytime.

Additional Insights

Is hiring a cleaning service worth it?
Absolutely for many customers — it returns time, reduces stress, improves home health, and delivers consistent results. Think of it as buying back your free time.

Why green cleaning?
Eco-friendly cleaning uses products and processes that are safer for people, pets, and the planet. It reduces harmful chemicals in your home and in wastewater, while still delivering great results.

Why does employee care matter?
Better pay and benefits mean lower turnover and higher-quality work. We invest in our team so you receive reliable, high-quality service every visit.

What’s the best day to schedule?
We operate weekdays (Monday–Friday). Being flexible with days lets us offer better pricing and more options — but we’ll always work to make your preferred day fit.